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Frequently Asked Questions
What is "Dr. Wonder's Workshop?"

Who maintains this online store?

How do I place an order?

How do I order more than one of an item?

How do I cancel an order after I already have items in my Shopping Cart?

Which shipping option do I choose?

Can you ship outside of the USA?

How soon do you ship orders after they are placed?

When will I receive my order?

Can you rush my order to me?

How do I continue shopping after selecting an item?

What is a Gift Message?

Do you gift wrap?

How do I leave special delivery instructions?

Will I receive confirmation of my order?

I can’t find an item!

How do I have an order shipped to someone else?

What kind of credit cards do you accept?

Can I place an order without using a credit card online?

What is your return policy?


Don't see your question here? Contact us.



What is "Dr. Wonder's Workshop?"
Dr. Wonder's Workshop is an outreach effort shared by three individual ministries coming together to form the Dr. Wonder's Workshop Alliance. For details, please visit our informational site at www.drwonderinfo.com.

How do I place an order?
This page guides you through placing an online order. (If you do not wish to place your order online, please see our other ordering options.) To jump to specific information, see the Frequently Asked Questions above. To begin, click on any category listed on the above navigation bar.

To view information about a specific item, click on it.

To Search for an item type the title or keyword into the top right hand Search field, then click "Go."


To purchase an item, view the item you want, then click the “Add to Cart” button. You will see your “Shopping Cart.”


How do I order more than one of an item?
You can change quantity of items here, or delete items from your Shopping Cart from here as well. Your subtotal will be shown (without shipping/handling).


How do I continue shopping after selecting an item?
To continue shopping, you may:
......Click “Keep Shopping”
......Use your browser’s “back” button to go back to a category


If at any time you wish to review what is in your Shopping Cart, you may click on “Shopping Cart” in the top navigation bar.

When you are ready to check out, click the “Checkout” button in your Shopping Cart.


Fill in your full name, address, billing information and credit card information.


How do I have an order shipped to someone else?
If you want your order to be sent to a different address, fill in the address for the shipping information, click "Other," then fill in your own billing information. The package will be shipped to the shipping address you provided and a receipt will be sent to your billing address.


Can you ship outside of the USA?
A dropdown menu on the order form lists all of the countries that we can ship to.

(Note: Please know that if you are placing an order that will be shipped to Canada, the person who receives the package will have to pay additional tax and/or duty, depending on their province's import regulations. For more information about these charges, please contact the Canada Border Services Agency.)


Which shipping option do I choose?
Choose the shipping method you prefer (costs vary).

......USA:
......If you want your order fairly quickly, choose: USPS First Class (3-
......5 days after being shipped)
......If you’re in no hurry, choose: USPS Standard (1-2 weeks after being shipped)
......If you want to be able to track your package, choose: UPS Ground (3-6 days after
......being shipped)

......CANADA:
......If you want your order shipped through the USPS, choose CANADA USPS (5-
......10 days after being shipped)
......If you want your order shipped through US, choose CANADA UPS (10-
......14 days after being shipped)

......ANY OTHER COUNTRY:
......Choose: Foreign Ground (other than U.S. & Canada)


Can you rush my order to me?
If you are in a hurry or if you need your order by a certain date, please contact us at Silent Blessings by phone (877-367-3323) or videophone (866-970-6085). Rush shipping options may be available. (We cannot guarantee rushed shipping times if you only request it in your online order.)
Please know that any rush shipping options will require additional charges.


What is a Gift Message?
If your package is being sent to an “Other” address and you would like us to include a message, please type a brief message in the field, “Include this message with my gift”


Do you gift wrap?
We do not offer gift wrapping at this time. We will include a “Gift Message” if it is typed into the “Include this message with my gift” field, but the item(s) will not be wrapped.


How do I cancel an order?
You may cancel your order at any time by clicking “Cancel."


What kind of credit cards do you accept?
Choose what kind of credit card you will be using. (Visa, MasterCard, Discover, American Express)


Type your card number in the “Card or Account Number” field.


Choose the expiration date that is shown on your credit card.


Review your shipping information to make sure everything is correct.


Enter your E-mail address in the “E-mail Address” field.

Will I receive confirmation of my order?
If you want to receive a confirmation of your order, check the “E-mail me a copy of my order” box.


If you would like to receive a brief survey about your shopping experience, choose “Yes” in the next field, or “No” if you would rather not.


If you have any additional comments about your order, you may enter them in the “Comments (optional)” field.

How do I leave special delivery instructions?
Please note that we are unable to control how individual mail carriers deliver packages. If you have specific instructions for delivery, please contact your local carrier.


Click the “Continue” button.


Review all of your shipping and billing information to be sure it is correct. Your purchase total with shipping/handling will be noted on the right hand side.


To edit any shipping or billing information, click either “Edit” buttons.


Click “Send Order” to complete your purchase.


How soon do you ship orders after they are placed?
We do our very best to ship orders within one business week, though we do allow a second week to avoid backorders in case the item(s) you request are not in stock. If your order is time-sensitive, please call us at Silent Blessings by phone (877-367-3323) or videophone (866-970-6085).


When will I receive my order?
To calculate an approximate time your order will arrive, add how soon we ship orders from Silent Blessings (Indianapolis, Indiana) to the shipping (in transit) time.


We will receive your order and process it as soon as we can. If you asked to receive a confirmation email, it should arrive in your inbox shortly. You will receive another email once your order has been shipped.


Can I place an order without using a credit card online?
Yes. We also accept checks or money orders made out to Dr. Wonder's Workshop Alliance. You may write down the items you wish to purchase, along with your full name, address, phone number and/or email, and send it with payment to:
...Dr. Wonder's Workshop Alliance
...2511 East 46th St, Ste. A-3
...Indianapolis, IN 46205
Please be sure to include payment for the total of all prices combined, and also add $5.00 for our standard shipping.
You may also call by phone (877-367-3323) or videophone (866-970-6085) to place your order with a credit card.


Who maintains this online store?
Dr. Wonder's Warehouse online store is maintained by Silent Blessings. Orders placed through Dr. Wonder's Warehouse will be processed and shipped from Silent Blessings in Indianapolis, Indiana.

What is your return policy?
If you receive an item that is broken or damaged, please let us know, and we will replace it right away.
If you are unsatisfied with a product, you may return it within 30 days for a refund. (Please note that shipping costs are not refundable.)


If you have a question that has not been answered here, please contact us.





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